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What is a Payoff Statement?

A payoff statement is a document that clearly tells us your current student loan balance, so we can send the right amount of payoff funds to bring your account down to $0.

The total amount on a payoff statement includes any interest that adds to the loan up until the specific day it will be repaid. It’s normally dated between 10 and 30 days into the future.

It is very common for an overpayment to occur. What this means is that slightly more money than necessary is sent to refinance your loan. This occurs in an effort to make sure every last cent of your loan is refinanced. Don’t worry, this overpayment is always refunded either by reducing your new loan balance or through a check sent directly to you.

Some lenders make it simple to find a payoff statement on their website; other lenders… not so much. We often find that more traditional lenders with fewer online resources require you to call customer service to get a payoff statement. Don’t worry about making the call – financial institutions complete these requests all the time!

If you need help deciding whether or not a document is a payoff statement, we suggest you look for these five main details: your full name, account number, payoff amount, payoff date, and the payoff address.

We understand that tracking down payoff statements can get tedious. That’s why we created a helpful how-to for the most common lenders.

If you have any trouble obtaining a payoff statement, please reach out to your servicer. Our friendly customer service team is also here to help answer your questions. Contact us at 1-800-349-3938 or customers@splashfinancial.com.

American Education Services (AES)

  1. Log in at https://login.aessuccess.org/accountAccess/index.cfm
  2. Go to the “Account Summary”
  3. Select “Payments & Billing”
  4. Select “Loan Payoff” in the leftmost column
  5. Select the loan that you want to request a payoff for
  6. Select the 30-day payoff date from today’s date
  7. Select “Request A Payoff Amount” to calculate your payoff amount
  8. Repeat this for each individual loan
  9. Save a print version of each page

If you have questions, call AES customer service at (800) 233-0557.

Aspire Resources

Call Customer Service at (800) 243-7552 to request a 30-day payoff statement.

Bank of North Dakota (BND)

  1. Log in at https://bnd.nd.gov/studentloans/manage-your-loan/
  2. Click on the “View Payoff Details” tab next to your “Outstanding Balance” link in the “Account Snapshot” summary on the page
  3. Under the “Select Number of Days” choose “30” to obtain your 30-day payoff statement

If you have questions, call BND customer service at (800) 472-2166.

Citi Bank (CITI)

Call (800) 967-2400 to request a 30-day payoff statement.

Cornerstone

Call (800) 663-1662 to request a 30-day payoff statement.

Discover Student Loans

  1. Log in at https://www.discover.com/student-loans/
  2. Go to “Account Details”
  3. Save a print version of this page with a 30-day payoff balance for each loan

If you have questions, call Discover Student Loans Customer Service at 1-800-788-3368.

EDSF/EdFinancial

  1. Log in at https://secure.edfinancial.myloanmanager.com/Account/Login
  2. Go to the “Account Snapshot”
  3. Click on the “View Payoff Details” tab next to your “Outstanding Balance”
  4. Under “Select Number of Days”, select the 30-day payoff date from today’s date
  5. Save a print version of this page

If you have questions about FFELP & Private Loans, call customer service at (800) 337-6884.

If you have questions about Direct Loans, call customer service at (855) 337-6884.

ESCI

  1. Log in at https://borrower.ecsi.net/
  2. Select the “Balance and Billing” tab
  3. Click on “Current Account Balance”
  4. Add up the two dollar amounts listed under the “Current Balance” and “Current Interest” tabs. The sum of these two dollar amounts is your payoff amount.
  5. Save a print version of this page

If you have questions, call ESCI Customer Service at 1-888-549-3274.

Federal Loan Servicing (PHEAA)

  1. Log in at https://accountaccess.myfedloan.org
  2. Go to the “Account Summary”
  3. Select “Payments & Billing”
  4. Select “Loan Payoff” in the leftmost column
  5. Select the loan that you want to request a payoff for
  6. Select the 30-day payoff date from today’s date
  7. Select “Request A Payoff Amount” to calculate your payoff amount
  8. Repeat this for each individual loan
  9. Save a print version of each page

If you have questions, call FedLoan Servicing at (800) 699-2908.

Granite State Management

  1. Log in at https://secure.gsmr.myloanmanager.com/Account/Login
  2. View current outstanding balance
  3. Add 30 days’ worth of daily interest payments to your current outstanding balance to calculate the 30-day payoff amount

If you have questions, call Granite State Management at 1-888-556-0022.

Great Lakes Education Loan Services

  1. Log in at https://mygreatlakes.org/educate/login
  2. Enter your user ID and click the “Continue”
  3. Enter your PIN and click “Continue”
  4. Enter your Password and click “Continue”
  5. Select “Payments” in the top navigation bar, and then click on the first option in the dropdown menu titled “Manage Payments”
  6. Click “Calculate Payoff Amount”
  7. Use the “Choose Payoff Date” field to select the number of days needed from today and click the “Calculate” button
  8. Your 30-day payoff amount is shown
  9. Save a print version of this page

If you have questions, call Great Lakes at (800) 236-4300.

Higher Education Student Assistance Authority (HESAA)

Call (609) 584-4480 and request a 30-day payoff statement to be emailed to you.

Missouri Higher Education Loan Authority (MOHELA)

  1. Log in at https://www.mohela.com/default.aspx
  2. Click “Resources”
  3. Go to the “Pay-off Calculator”
  4. Enter the date for the payoff amount
  5. Save a print version of this page

If you have questions, call MOHELA at (888) 866-4352.

National Education Servicing (NES)

  1. Log in at http://borrowers.nationaleducation.com/
  2. Go to the demographic information tab on the account page and locate the payoff amount calculator
  3. Enter “30 days” in the calculator to get your payoff amount
  4. Save a print version of this page

If you have questions, call NES at (800) 345-4325.

Navient

  • FFEL and HEAL Loans: Call (888) 272-5543 to request a 30-day payoff statement
  • U.S. Department of Education Loans: Call (800) 722-1300 to request a 30-day payoff statement
  • Private Loans: Call (888) 272-5543 to request a 30-day payoff statement

Nelnet

  1. Call Nelnet at 888-486-4722 with your account number ready
  2. Request a 30-day payoff statement and a loan summary

Sallie Mae

  1. Log in at https://www.salliemae.com/
  2. Select the loan that you would like a payoff quote for. You will be directed to the “Loan Details” page
  3. At the bottom of “Loan Details” page, select the Loan Payoff Calculator link
  4. Enter the date for the amount of time a payoff is needed the calculator
  5. Click “Calculate” to generate your payoff amount which is valid for the designated time period

If you have questions, call Sallie Mae Customer Service at 800-472-5543.

University Accounting Services (UAS)

  1. Call 800-999-6227 and have your Social Security number and zip code ready
  2. Press three to speak with a customer service representative
  3. Request a 30-day payoff statement to be emailed to you

Wells Fargo

Call (800) 658-3567 to request a 30-day payoff statement.

If you run into any payoff statement trouble, please reach out to our friendly customer service team at 1-800-349-3938 or customers@splashfinancial.com. We are happy to help!