Do you save my application? Can I come back and finish it later?
Yes! We save the application automatically for you. This includes any documents that you upload as well.
When you want to come back to your application, you can access it using the email address and password that were used to create your account.
Does Splash pull my credit report?
We conduct a soft credit pull to get you pre-qualified rates. The soft pull allows us to quickly offer you an accurate estimate of your rates, and it does not affect your credit score.
Once you have submitted your application, we or our lending partners complete a hard credit inquiry to verify the identity and information of all people signing the application. This allows Splash and our lending partners to ensure that you’re receiving the best rate possible on your loan!
Note: A hard credit inquiry appears on your credit report and can influence your credit scores.
What documents do I need to provide to complete the application process?
The documents we’ll ask you to upload will depend on the lending partner providing your rate. Oftentimes, you’ll need to upload a pay stub to verify your income and an ID to verify that you are who you say you are. If your rate is through one of our credit union lending partners, we may also ask you to create or show proof of membership for that credit union in order to be eligible for your loan.
What are underwriting documents and where do I send them?
What are underwriting documents?
Underwriting documents are simply documents that help the lender verify information about yourself. This can include information about your income, assets, debt, and property details. All of this is completed with the goal of receiving final approval on your loan.
Where do I send them?
To expedite the review of your application, and to keep your information secure, our technology allows you to directly upload your documents to your application. If you experience any issues when uploading your documents, you can give us a call at 1-800-349-3938.
What are Payoff Verification Statements?
Depending on the lender of the rate you select, we may ask you to verify your loan payoff amount. A Payoff Verification Statement is a statement provided by lenders and servicers that verifies the amount it would take to completely pay off your loan on a certain day in the future (often 10, 15, or 30 days in advance). The amount takes into account the loan balance, interest, fees, and any accrued interest during the time that the statement is requested, and the future payoff date provided. This document can be critical during the underwriting process because it ensures the right amount of funds is sent to pay off your existing loans.
What is the difference between a permanent address and a mailing address?
Your permanent address is the location where you reside. This could be an apartment, house, or any address that describes where you live.
Your mailing address is the place you would like to receive your mail. This can be a post office box, other location, or even the same address you provided for your permanent address.
How do I check the status of my loan?
Does Splash offer a discount for setting up automatic payments?
Some Splash lending partners offer an autopay discount. Your Splash rate offer will include any autopay discount that is available, but you can choose to view your rates without the discount. Typically, the discount lowers your rate by 0.25%. If your rate has an autopay discount available, you will have the opportunity to sign up for autopay after your loan is finalized.
When can I expect my old loans to be paid off?
It typically takes 3-14 days for your old servicer(s) to receive our payoff funds, apply them to your account, and process the payoff. Please check your account at your old servicer(s) to ensure that the payoffs have been applied. Give us a call at 1-800-349-3938 if the balance is still outstanding after 14 days and we’ll look into it for you.