Frequently Asked Questions

Deferments or forbearance may be offered depending on the lender. The lender’s policy will be stated on the credit agreement for the loan. If you have questions, please give us a call at (800) 349-3938.

It typically takes 3-14 business days for your old servicer(s) to receive our payoff funds, apply them to your account, and process the payoff. Please check your account at your old servicer(s) to ensure that the payoffs have been applied. Give us a call at (800) 349-3938 if the balance is still outstanding after 14 business days and we’ll look into it for you.

Some Splash lending partners offer an autopay discount. Your Splash rate offer may include any autopay discount that is available, but you can choose to view your rates without the discount. Typically, the discount lowers your rate by 0.25%. If your rate has an autopay discount available, you will have the opportunity to sign up for autopay after your loan is finalized.

You can quickly and easily check the status of your application by logging into your Splash account and visiting your dashboard. If you have any questions you can call our customer service team at (800) 349-3938.

Permanent Address

Your permanent address is the location where you reside. This could be an apartment, house, or any address that describes where you live.

Mailing Address

Your mailing address is the place you would like to receive your mail. This can be a post office box, other location, or even the same address you provided for your permanent address.

Depending on the lender of the rate you select, we may ask you to verify your loan payoff amount. A Payoff Verification Statement is a statement provided by lenders and servicers that verifies the amount it would take to completely pay off your loan on a certain day in the future (often 10, 15, or 30 days in advance). The amount takes into account the loan balance, fees, and any accrued interest during the time that the statement is requested, and the future payoff date provided. This document can be critical during the underwriting process because it ensures the right amount of funds is sent to pay off your existing loans.

What are underwriting documents?

Underwriting documents are simply documents that help Splash verify information about yourself. This can include information about your income, assets, debt, and identification. All of this is completed with the goal of receiving final approval on your loan.

Where do I send them?

To expedite the review of your application, and to keep your information secure, our technology allows you to directly upload your documents to your account dashboard. If you experience any issues when uploading your documents, you can give us a call at 1-800-349-3938.

The documents we’ll ask you to upload will depend on the lending partner providing your rate. Oftentimes, you’ll need to upload a pay stub to verify your income and an ID to verify that you are who you say you are. If your rate is through one of our credit union lending partners, we may also ask you to create or show proof of membership for that credit union in order to be eligible for your loan.

We conduct a soft credit pull to get you pre-qualified rates. The soft pull allows us to quickly offer you an accurate estimate of your rates, and it does not affect your credit score.

Once you have submitted your application, we or our lending partners complete a hard credit inquiry to verify the identity and information of all people signing the application. This allows Splash and our lending partners to ensure that you’re receiving the best rate possible on your loan!

Note: A hard credit inquiry appears on your credit report and can influence your credit scores.

Once you have submitted your application, we keep it open for you for up to 60 days so you can get us all the information or documentation we may need.

You can access your application using the email address and password that were used to create your account.

Typically, yes. Married couples, parents and people in other unique situations may be able to refinance their loans into one loan. To discuss options with one of our representatives, give us a call at (800) 349-3938.

Splash partners with multiple lenders in order to help as many borrowers as possible refinance their student loans. Unfortunately, sometimes we can’t match a borrower to pre-qualified rates because they fall outside all our lending partners’ criteria.

We encourage them to come back and check their rates with Splash in the future if their financial situation improves. Our lending partners are always updating their rates and qualification criteria.

Your rates may update at any time during pre-qualification, as rates are not locked in until after you submit your application and all of your information has been verified. Our lending partners are always striving to offer the best rates, so you can check your rates as frequently as you like!

During pre-qualification, Splash presents rates to you that are estimated based on the preliminary information you enter and the criteria of our lending partners.

Your rate estimate is based on the information you provide and the information we get back from your soft credit inquiry, as well as the specific criteria of our lending partners.

Note: The soft credit pull has no effect on your credit score!¹

It’s easy to check your rate and see the offer(s) that you’re pre-qualified for!

Our goal is to be as transparent as possible when giving your rates. That’s why all of this information is available to you prior to completing your application. Checking your rate does not impact your credit score.¹

Check your rate in as little as three minutes!